![]() ![]() “If that doesn't help the burnout problem. “When we switched over to Carbon, those providers are now spending an average of 15 minutes charting after their shift with the maximum time of roughly 30 minutes,” he says. Originally, the doctors at Djavaherian’s clinics were spending about two hours a night filling in medical record charts. The software will recommend the provider order a blood sugar test to check.īut one of the main benefits of the Carbon platform, says Djavaherian, is the ease-of-use. But, on rare occasions, it’s the first sign of type one diabetes. The vast majority of the time, the issue is a simple viral infection. He gives the example of a 3-year-old who comes into the clinic vomiting. “We use the technology as a risk mitigation tool to improve clinical outcomes,” says Djavaherian. ![]() In 2018, his urgent care business was acquired by Carbon forming the company that exists today.ĭjavaherian explains that Carbon uses machine learning to make the patient intake process more efficient, but he isn’t worried about artificial intelligence taking over his job. What we hate is bad technology.” He started a pilot program with Carbon and within 3 months it was up and running in his clinics. “Doctors love tech just as much as everyone else. “Technologists will often say, ‘Doctors don't like tech.’ And my response to that is, every doctor I know is on Facebook or Instagram and uses Google every day,” says Djavaherian. He had MacGyvered a new system for his clinics by piecing together software from multiple different startups. The two had been introduced by a doctor who was applying for jobs at both places and recognized both men had a similar mission to better technology in healthcare.ĭjavaherian had spent years researching medical informatics and left academic medicine to start his own clinics after becoming increasingly frustrated by the sluggish pace of adopting new technology. In 2017, he met Caesar Djavaherian, an emergency medicine doctor and owner of several Bay Area urgent care clinics called Direct Urgent Care. He spent the next few years working on what he thinks of as the next generation of healthcare software: a combination medical record, clinician workflow, revenue cycle management and patient-facing platform from the ground up. In 2014, he stepped down as CEO of Udemy and into the role of chairman. It soon became clear his next mission was to do the same for healthcare. ![]() And, as a patient, they obviously are not designing our perspective either.”Ī career software engineer, Bali first applied his skills to make education more accessible. “I just started realizing that the tools that doctors had to use were not really designed from their perspective at all. “I was going from doctor to doctor with thousands of pages of documents-all the DVDs, all the lab records,” he recalls. He ended up taking two months off from Udemy to travel back to Turkey and take her to a seemingly never ending stream of specialists as they searched for a diagnosis. What we hate is bad technology.īali first got the idea for Carbon in 2014, when his mother experienced an unexplained stroke that paralyzed different parts of her body. More than 1,000 of Carbon’s 1,600 employees work in the clinics providing care.ĭoctors love tech just as much as everyone else. In the Bay Area, 95% of Carbon patients are from word-of-mouth and walk-bys, while only 5% of new customers are from paid channels, says Bali. “The downside of telemedicine is that your customer acquisition costs are actually a lot more than what we spend on clinics,” he says. “I was passionately opinionated that without physical locations, there's no great healthcare.” That made fundraising a bit trickier, but the post-Covid landscape is starting to shift, especially as the cost of acquiring customers through digital advertising on Google and Facebook ads becomes increasingly expensive with no storefronts to drive organic traffic. “Venture capitalists, in general, passionately hated anything that touches brick and mortar,” says Bali. The hybrid model is key when it comes to patient relationships.
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